Handling Conflict in the workplace is the most important skill fora successful career. Conflicts arise whenever people disagree over values, motivations, perceptions, ideas, or desires. Sometimes these differences appear trivial, but when a conflict triggers strong feelings, a deep personal need is often at the core of the problem.
When one can recognize conflicting needs and become willing to examine them in an environment of compassionate understanding, it opens pathways to creative problem solving, team building, and improved relationships. Managing and resolving conflict requires the ability to quickly reduce stress and balance. Ensure that the process is positive by sticking to these conflict resolution techniques at workplace :
1) Establish strong professional relationships right from the start
Establish professional working relationships. Avoid office politics and stay away from office gossip lest you are viewed as unprofessional and perhaps a trouble-maker.
2) Make peace in the workplace
It may be our personal pride that holds us back to take initiative to move closer to the aggrieved person but by just being the first one to take action, shows willingness to create good will.
3) Focus on the facts
When trying to resolve a conflict with another person it is important to stick to the facts and not let emotions get in the way.
4) Ask an objective third party to help sort out the problem
Often, both parties could have some very strong feelings on a particular issue so it can be helpful to invite an objective third party with a different perspective on the problem to arrive at a solution.
5) The key to being a good communicator is being a good listener
Conflicts can be avoided or solved quickly if each party takes time to fully listen to what the other party has to say avoiding any preconceived notions.
6) Resolve conflict by maintaining a win-win attitude
Working through a problem and coming up with a win-win situation for everyone can help to make a working relationship stronger and benefits both parties.
Adopting Conflict management techniques in the workplace early can help prevent bad feelings to fester while providing an opportunity to move closer to a deeper understanding.
Click here Learn these techniques through Distance Learning Programs in Management.