The Unseen Code of Conduct: Etiquette

What comes to your mind when you hear the word “Etiquette”?  Might be a man bowing down to greet a woman, Opening a door for a lady, or eating with a spoon and fork in a restaurant.  Etiquette can be defined simply as a ticket, proving that the bearer knows the rules required for admittance behind closed doors.  Knowledge of etiquettes is important if you want to succeed as a manager or a leader.

There exist many forms of etiquette in our day to day life which comes easily and there are few which you have to keep an eye for. Rules of etiquette are usually not written and reflect mainly in your behavior, fashion and status, but the aspect may get confided to you from time to time.  In business interaction, your etiquettes give you the space to have an interaction easily with your comrades. In this IT age, a social convention for using computer networks is alluded to as “netiquettes”. That just means the basic code used over internet or for networking with clients while exchanging mails or messages.

Etiquette

Learning or Understanding the Etiquettes is based on your experience and education; also right corporate etiquettes play an important role in your persona, and ultimately in your career graph, it’s important that colleges that offer Distance learning program on Business Management, should teach this to its students via workshops like Business Simulation, Industrial Visits etc.

Etiquettes vary significantly with different culture and countries. For example, In China, the food left in the bowl is considered as dishonor to the host, whereas in US the guest is expected to finish the food in the platter to appreciate the quality of food. Likewise, etiquette may be wielded as a social weapon. Following are some of the professional seen or unseen etiquette to look out for:

  • If you have exchanged few angry emails with your colleague, it is suggested to call or discuss the issue face-to-face.
  • If you have heard your co-workers’ conversation, it is suggested to keep it private and refrain from commenting over it.
  • While answering your business call, always answer with your name.
  • It is accepted to tell your business colleague that her/his zip is unzipped.
  • When you have finished eating, your napkin should be placed on your left side.
  • If you have a morsel of food in your tooth, it is suggested to excuse yourself to the washroom to clean.
  • At an official dinner, remember the rule BMW from left to right, Bread-Meal-Water.
  • If your cell phone rings, apologize and turn your phone to silent mode.
  • When making a business introduction, you should always introduce the junior management to the senior management.
  • In the business arena, both men and women should stand while shaking hands and making introductions.

Following these Etiquettes will enhance your image in your place of work and it also demonstrates dignified conduct.

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